RETURNS & EXCHANGES
ENG
RETURNS
Our policy lasts 15 days. If 15 days have gone by since you received the items, unfortunately, we can’t offer you a refund or exchange.
Due to COVID-19 and being a small business we will not be accepting any returns for accessories.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We require a receipt or proof of purchase.
To start a return, you can contact us at info@niastudioshop.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
In the event that we have mistakenly sent an item different to the item requested or that the quality of a product received is not acceptable, please contact us at info@niastudioshop.com to arrange for a return and/or exchange. Nia Studio shall bear the costs of both shipping and return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of
your refund.
If you are approved, then your refund will be processed.
*If the purchase has been made with discounts or some kind of promotion, there will be no refunds.
*If the product was delivered with a promotional gift, the buyer will have to return it along with the product and its packaging. Otherwise, a fee of 10€ will be applied.
EXCHANGES
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We require a receipt or proof of purchase. (We will only make an exchange if it’s possible to get the size or color you request).
The deadline for exchange is 15 days from the date of receipt of your purchase.
Items sent back to us without first requesting an exchange will not be accepted.
If you want to make an exchange, send us an email at info@niastudioshop.com including the following details:
Order number
Reason for return
What size you would like to have sent back
If your return is accepted, we’ll send you instructions on how and where to send your package.
Once we have received your package, in about a week your new item will be shipped.
In the event that we have mistakenly sent an item different to the item requested or that the quality of a product received is not acceptable, please contact us at info@niastudioshop.com to arrange for a return and/or exchange. Nia Studio shall bear the costs of both shipping and return.
*If the product was delivered with a promotional gift, the buyer will have to return it along with the product and its packaging. Otherwise, a fee of 10€ will be applied.
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